Training Module Session Plan: Individual STF Briefing

Customer Service and Relationship Management Training Session

Target Audience: SODECIA Group Technical Staff whose duties involve Customer Service and Relationship Management activities with third parties

Duration: Between 60 and 90 minutes

Regulatory Foundation: This training session addresses data protection and information security procedures specifically applicable to customer service and relationship management contexts within the SODECIA Group’s operational framework. The session emphasizes transparency obligations under Articles 13 and 14 of the GDPR and the specific requirements for processing customer personal data in automotive service relationships.

Session Objectives: Participants will develop specialized knowledge for managing personal data in customer service contexts, including proper handling of customer inquiries regarding data subject rights, incident response procedures for customer-related data protection issues, and integration of data protection requirements with customer service excellence standards.

Content Framework: The session addresses customer data collection procedures, consent management in customer relationships, customer communication regarding data processing activities, and specific procedures for responding to data subject right requests. Participants learn about balancing customer service objectives with data protection compliance requirements and managing third-party data sharing arrangements.

[Specific technical procedures and system configurations may require periodic updates to reflect technological developments and regulatory guidance updates.]